The following terms and conditions also contain legal information on your rights under the provisions on contracts in distance selling and electronic commerce.
1. Scope
2. Offers and service descriptions
3. Ordering process and conclusion of contract
4. Prices and shipping costs
5. Delivery, Availability of Goods
6. Payment Arrangements
7. Retention of Title
8. Warranty and Guarantee
9. Liability
10. Storage of the text of the contract
11. Privacy
12. Cancellation policy and model cancellation policy
13. Jurisdiction, Applicable Law, Contract Language
1. Scope
1.1. For the business relationship between Clean Beauty Vertriebs GmbH & co KG, (hereinafter "seller") and the customer (hereinafter "customer"), which are concluded via the online shop www.cleanbeautyconcept.com, the following general terms and conditions apply exclusively in their at the time of the order valid version. Customers are either consumers or entrepreneurs who only act as end customers.
1.2. You can reach our customer service for questions, complaints and complaints on weekdays from 10:00 a.m. to 5:00 p.m. by e-mail at hello@cleanbeautyconcept.com
1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed (§ 13 BGB). Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.4. Deviating conditions of the customer are not recognized and these terms and conditions also apply if Clean Beauty Vertriebs GmbH & Co KG carries out the delivery to the buyer without reservation in the knowledge of conflicting or deviating terms and conditions of the buyer.
2. Offers and service descriptions
2.1. The presentation of the products in the online shop does not represent a legally binding offer, but an invitation to place an order. Descriptions of services in catalogs and on the seller's websites do not have the character of an assurance or guarantee.
2.2. All offers are valid "while stocks last" unless otherwise noted on the products. Apart from that, errors remain reserved.
2.3 The following conditions apply to all promotions (e.g. voucher codes with price reductions, prize promotions):
2.3.1 Coupon Codes
Our terms and conditions apply. Furthermore, the following conditions apply to the promotions:
There is no cash payment
the defined discount on the order value applies to the respective campaign,
only one voucher per promotion is valid per customer,
each action ends at the defined period,
The offer is valid while stocks last
Participation only with a valid voucher code.
NEWSLETTER SUBSCRIPTION
Anyone who registers for our newsletter will receive a one-off 10% discount on an order if they use the voucher code that is automatically sent by e-mail. Cash payment is excluded. The voucher is not transferable. Our terms and conditions apply.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the "Add to shopping cart" button.
The customer can then use the "Continue to checkout" button in the shopping cart to complete the ordering process.
3.2. The customer submits a binding request to purchase the goods in the shopping cart by clicking the "Order with obligation to pay" button. Before sending the order, the customer can change and view the data at any time. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic acknowledgment of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic acknowledgment of receipt only documents that the customer's order is with the seller
has been received and does not constitute acceptance of the application. The purchase contract is only concluded if the seller sends the ordered product to the customer within 2 days, hand it over or the shipment to the customer with a second e-mail, express order confirmation or delivery confirmed the invoice.
3.4. If the seller enables payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 10 calendar days after the order confirmation has been sent, even after a renewed request, the seller can withdraw from the contract with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed for the buyer and seller without further consequences. A reservation of the item in the case of prepayment is therefore made for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1. All prices stated on the seller's website are in euros (€) including the applicable statutory sales tax. Different price information that may be displayed on pages that are loaded from cache data (e.g. browser cache, proxy, etc.) are invalid. Discount and promotional prices are only valid for the specified period.
4.2. In addition to the stated prices, the seller charges shipping costs for the delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and as part of the ordering process. The complete costs will be shown on the last order page before the purchase is completed at the latest.
5. Delivery, Availability of Goods
5.1. Delivery times according to the product description
5.2. If not all ordered products are in stock, the seller is entitled to partial deliveries after written agreement with the customer at his own expense, insofar as this is reasonable for the customer. Additional shipping costs may arise for the customer.
5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.
6. Payment Arrangements
6.1. The customer can choose from the available payment methods as part of and before completing the ordering process. Customers are informed about the available means of payment on a separate information page.
6.2. If third-party providers are commissioned to process payments, e.g. PayPal or Amazon, their general terms and conditions apply.
6.3. If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer has to pay the statutory interest on arrears.
6.4. The obligation of the customer to pay interest on arrears does not exclude the assertion of further damages by the seller.
6.5. The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller or if there are undisputed claims. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of Title
The delivered goods remain the property of the seller until full payment has been made.
8. Warranty and Guarantee
8.1. The warranty is determined by legal regulations. Obvious defects must be reported to the seller in text form (e.g. letter/e-mail) within 14 days of the defect occurring. Sending the message is sufficient for the timely notification of defects. The warranty right expires if the notification is not made in good time and it relates to these obvious defects.
This does not apply if the seller has fraudulently concealed the defect or has assumed a guarantee for the quality of the goods.
8.2. A guarantee exists for the goods delivered by the seller only if this has been expressly given. Customers will be informed of the warranty conditions prior to initiating the ordering process.
9. Liability
9.1. The following exclusions and limitations of liability shall apply to the seller's liability for damages, irrespective of the other statutory requirements for claims.
9.2. The seller is liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations whose fulfillment makes the proper execution of the contract possible in the first place and on the observance of which the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those specified in the preceding sentences.
9.4. The above limitations of liability do not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Storage of the text of the contract
10.1. The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, the customer also receives a copy of the terms and conditions together with the cancellation policy and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view the orders you have placed in your profile area. In addition, we store the contract data, but do not make it accessible on the Internet.
11. Privacy
11.1. The seller processes the customer's personal data for a specific purpose and in accordance with the statutory provisions.
11.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment details) are used by the seller to fulfill and process the contract. This data is treated confidentially and not passed on to third parties who are not involved in the ordering, delivery and payment process.
11.3. The customer has the right to request information free of charge about the personal data that the seller has stored about him. In addition, he has the right to correct incorrect data, blocking and deletion of his personal data, provided there is no legal obligation to retain it.
11.4. Further information on the type, scope, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the data protection declaration.
12. Right of Withdrawal
12.1. (Right of withdrawal)
As a consumer, the customer has a statutory right of withdrawal when concluding a distance selling transaction, about which we will inform you below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph 2. Paragraph 4 contains a sample cancellation form.
Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us (Clean Beauty Vertriebs GmbH & Co KG) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must send back the goods to us or hand them over to Clean Beauty Vertriebs GmbH & Co KG immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is not due to an examination of the nature, characteristics and functioning of the goods to an extent that is not necessary.
End of revocation
12.2 (Exclusion of the right of withdrawal)
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if the seal has been removed after delivery.
12.3 (Notes)
returns
The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal.
Customers are asked to report the return to the seller before returning the goods in order to announce the return. In this way, they enable the seller to allocate the products as quickly as possible.
Customers are asked to send the goods back to the seller as a stamped package and to keep the proof of posting.
Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be sent back to the seller in the original packaging with all accessories. If the original packaging is no longer in the buyer's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by defective packaging.
12.4 (sample cancellation form)
If you want to revoke the contract, please fill out this form and send it back.
– Clean Beauty Vertriebs GmbH & Co KG (see delivery note for address)
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
- Date
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(*) Delete where not applicable.
13. Jurisdiction, Applicable Law, Contract Language
13.1. Berlin is the agreed place of jurisdiction for all disputes with consumers (section 13 BGB) arising from or in connection with this contract (including those relating to its validity) and all individual call-off orders if the consumer does not have his general place of jurisdiction in Germany or in other EU member states .
If the customer is a merchant, a legal entity under public law or a special fund under public law, Berlin is agreed as the place of jurisdiction. This also applies if the buyer is an entrepreneur within the meaning of Section 14 of the German Civil Code.
13.2. The contract languages are German and English. In case of doubt, the German version applies.
13.3. Severability Clause
Should any provision of this contract be or become wholly or partially invalid or unenforceable, this shall not affect the validity of the remaining provisions of this contract. The same applies if and to the extent that a gap should emerge in this contract. Instead of the invalid or unenforceable provision or to fill the gap, an appropriate regulation shall apply which, as far as legally possible, comes closest to or corresponds to what the contracting parties wanted economically or would have wanted according to the meaning and purpose of this contract, provided they point considered. This also applies if the invalidity of a provision is based on the scope of the service or time (deadline or date) provided for in this contract; in such cases, a legally permissible measure of performance or time (deadline or date) that comes as close as possible to what was intended takes the place of what was agreed.